Money-Back Policy
1. Overview
Informational pricing online accompanies bespoke engagements executed offline. Refunds apply only where written contracts explicitly incorporate this policy and Korean consumer statutes mandate protections.
2. Eligibility
Eligible purchasers include organizations prepaying defined milestones within domestic contracts labeled with refund clauses. Proof of payment and identity verification may be required.
3. Fourteen-Day Cooling Period
Remote purchases concluded without onsite negotiation may qualify for a fourteen-calendar-day reconsideration window under applicable consumer laws unless expedited fabrication already commenced with documented consent.
4. Full vs Partial Adjustments
Full refunds accompany services not yet mobilized. Partial refunds reflect labor or vendor deposits already irreversibly allocated; reconciliation statements accompany approvals.
5. Non-Refundable Elements
Third-party fabrication deposits, courier bookings, or retailer rush fees billed in your name remain payable even when broader campaigns pause.
6. Request Steps
Email hello@flowspot-hub.digital with agreement IDs, invoice references, and rationale. Specialists acknowledge within three business days and outline evidence requirements.
7. Processing Timeline
Approved refunds settle within fourteen business days via original tender methods unless banking rails demand alternate pathways.
8. Escalations
Unresolved disputes escalate to Flowspot Hub leadership before mediation forums identified in master agreements. Contact Registered inquiries: hello@flowspot-hub.digital · Phone +82 292 886 064 · 733 Jeom8-gil, Gwangju, Gyeonggi-do 19828, South Korea.
Questions · hello@flowspot-hub.digital
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